Refund policy
At Fashonzex, we are committed to ensuring your satisfaction with every purchase. Below is our comprehensive return and refund policy, designed to provide a seamless and transparent experience for our German customers.
Return Eligibility
We offer a 30-day return policy starting from the date of your order. Items must be returned in the same condition as received—unworn, unused, with tags, and in the original packaging. To be eligible for a return, customers must record a detailed video while unpacking the package for the first time after receiving it. This video serves as evidence in case of any discrepancies.
How to Initiate a Return
To initiate a return, please contact us at support@fashonzex.shop. If your return is approved, we will provide you with instructions on how and where to send the package. Fashonzex offers free returns—we will cover the cost of return shipping. Please note that items sent back without prior approval will not be accepted.
Damages and Issues
Upon receiving your order, please inspect the items immediately. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@fashonzex.shop. We will evaluate the issue and resolve it as quickly as possible.
Exchanges
To exchange an item, the quickest option is to initiate a return for the original purchase and place a new order for the desired item. Once the return is accepted, you can proceed with your new purchase.
Refunds
After we receive and inspect your returned item, we will notify you about the status of your refund approval. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@fashonzex.shop.
Contact Information
If you have any questions, concerns, or require assistance regarding our return and refund policy, please don’t hesitate to contact us. We are committed to providing you with exceptional customer support:
- Email: support@fashonzex.shop
- Phone: +49 178 2547130
Thank you for choosing Fashonzex. We value your trust and are committed to ensuring your satisfaction with every purchase.